Welcome to Boating Specialty Store’s FAQ section! We’re here to answer all your questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, feel free to contact our customer service team at [email protected].
About Our Store
What kind of products does Boating Specialty Store offer?
We specialize in premium water sports equipment including kayaks, paddle boards, boats, and all the accessories you need for your water adventures. Our product categories include Accessories, Boating, Boats, Kayaks, Paddle Boards, Paddles, Parts, and Sleds.
Where is Boating Specialty Store located?
Our headquarters is located at 3100 Don Juan Court, Montgomery, US 36110. We ship worldwide (excluding some Asian and remote areas) to bring premium boating equipment to water enthusiasts across the globe.
Product Questions
How do I choose the right kayak or paddle board for my needs?
Our products are designed for various water conditions and user experience levels. Consider where you’ll be using it (lake, ocean, river), your skill level, and whether you’ll be using it for recreation or sport. Our customer service team can provide personalized recommendations if you need assistance.
Are your products suitable for beginners?
Absolutely! We offer products for all skill levels, from beginners to experienced water sports enthusiasts. Look for our “beginner-friendly” tags or contact us for recommendations on starter equipment.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping options:
- Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered in 10-15 days after dispatch
- Free Shipping: Free on orders over $50 via EMS, delivered in 15-25 days after dispatch
How long does order processing take?
We dispatch orders within 1-2 business days after payment confirmation. You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes! We ship worldwide, excluding some Asian and remote areas. For international orders, we provide all necessary documentation to help clear customs smoothly. Please note that customs processing times may vary.
How can I track my order?
You’ll receive detailed tracking information via email as soon as your order ships. You can use this information to track your package through the carrier’s website.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition. To initiate a return, please contact our customer service team at [email protected].
What if my item arrives damaged?
We carefully package each item with protective materials, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and we’ll work to resolve the issue promptly.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.
Customer Service
How can I contact customer service?
Our Montgomery-based team of water sports enthusiasts is always ready to help! You can reach us at [email protected] for any questions or concerns.
Do you offer product support or maintenance advice?
Yes! Our team consists of water sports enthusiasts who can provide advice on product maintenance and care. Don’t hesitate to reach out with any questions about your equipment.
Still have questions? Our team is here to help you make the most of your water adventures. Contact us today at [email protected]!