Shipping Policy

At Boating Specialty Store, we’re passionate about delivering premium water sports equipment to adventurers worldwide. Our shipping and returns policies are designed with your convenience and safety in mind, reflecting our commitment to quality that matches the precision of our kayaks, paddle boards, and boating accessories.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship globally, excluding some Asian and remote areas.

International Shipping

For our global customers:

• All prices are in USD
• Customers are responsible for any customs duties, taxes, or import fees
• We recommend choosing trackable shipping methods for international orders

Returns & Exchanges

We stand behind our premium water sports equipment and your satisfaction. If you’re not completely happy with your purchase, we offer a straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Item must be unused, in original packaging, and in resalable condition
• Original proof of purchase (order number) must be provided

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

• Personal flotation devices (PFDs) that have been removed from packaging
• Custom-fitted boat parts
• Used paddles with signs of wear
• Opened waterproofing treatments or maintenance products

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact us within 15 days at [email protected] with your request
2. Complete the Return Request Form (template provided below)
3. Wait for approval – we’ll respond within 2 business days with return instructions
4. Package your item securely in the original packaging
5. Ship your return using a trackable method to our Montgomery address

Return Shipping Address

All returns should be sent to:

Boating Specialty Store Returns
3100 Don Juan Court
Montgomery, US 36110

Refund Process

Once we receive and inspect your returned item:

• Processing time: 3-5 business days after receipt
• Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Refund timeline:
  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days
• Shipping costs: Original shipping fees are non-refundable. Return shipping is at customer’s expense unless the return is due to our error.

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate in your request what product you’d like to exchange for
• We’ll ship your replacement item once the return is processed
• You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage/defect and packaging
• We’ll arrange for a replacement or refund and cover return shipping costs

Need Help?

Our Montgomery-based team is here to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing Boating Specialty Store for your water sports adventures. We appreciate your trust and look forward to serving you!