Last Updated: [Insert Date]

Welcome to Boating Specialty Store (“we”, “our”, or “us”) at rowprogear.com. These Terms and Conditions govern your use of our website and purchases of our premium water sports equipment. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. We serve customers worldwide, excluding certain Asian and remote areas due to shipping limitations.

1.2 Intellectual Property Rights

All content on this site (logos, text, images, product designs) is our exclusive property or used with permission. You may not:

  • Reproduce, distribute, or create derivative works without permission
  • Use automated systems to extract data from our site
  • Use our trademarks without written consent

2. Product Information

2.1 Product Range

We specialize in premium water sports equipment including:

  • Kayaks and paddle boards
  • Boating accessories and parts
  • Paddles and sleds
  • Personal flotation devices

2.2 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However:

  • Colors may vary slightly due to monitor settings
  • Minor design changes may occur without notice
  • We reserve the right to correct errors in product information

Note: Some items (like custom-fitted boat parts) may have unique specifications that affect return eligibility.

3. Ordering and Payment

3.1 Order Process

  1. Select items and add to cart
  2. Proceed to checkout with accurate shipping information
  3. Choose shipping method (Standard or Free Shipping)
  4. Complete payment via accepted methods (Visa, MasterCard, JCB, PayPal)
  5. Receive order confirmation via email

3.2 Payment Terms

  • All prices in USD
  • Payment is charged when order is processed (1-2 business days)
  • We verify payment information before processing
  • Declined payments may result in order cancellation

3.3 Order Acceptance

We reserve the right to:

  • Limit quantities per customer
  • Refuse service to anyone
  • Cancel orders for pricing errors or stock issues

4. Shipping and Delivery

4.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon shipment.

4.2 Shipping Options

Method Carrier Cost Delivery Time
Standard Shipping DHL or FedEx $12.95 USD 10-15 business days after shipping
Free Shipping EMS Orders over $50 USD 15-25 business days after shipping

4.3 International Considerations

  • Customers are responsible for customs duties, taxes, and import fees
  • Trackable shipping recommended for international orders
  • Delivery estimates may vary due to customs processing

5. Returns and Refunds

5.1 Return Policy

We accept returns/exchanges within 15 days of delivery. To qualify:

  • Items must be unused, in original packaging, and resalable condition
  • Provide original proof of purchase (order number)
  • Follow our return process (see below)

5.2 Non-Returnable Items

For safety/hygiene reasons, these cannot be returned:

  • Unpackaged personal flotation devices (PFDs)
  • Custom-fitted boat parts
  • Used paddles showing wear
  • Opened waterproofing/maintenance products

5.3 Return Process

  1. Contact us within 15 days at [email protected]
  2. Complete the Return Request Form (template provided in our Returns Policy)
  3. Wait for approval (response within 2 business days)
  4. Ship items securely to: Boating Specialty Store Returns, 3100 Don Juan Court, Montgomery, US 36110

5.4 Refund Details

  • Processing: 3-5 business days after we receive return
  • Method: Original payment type (credit cards, PayPal)
  • Timing: 5-10 business days for cards; 3-5 for PayPal
  • Original shipping fees are non-refundable
  • Return shipping at customer’s expense unless our error

6. Customer Responsibilities

  • Provide accurate shipping/billing information
  • Inspect deliveries promptly and report damages within 48 hours
  • Understand that water sports equipment requires proper use and maintenance
  • Comply with all local laws regarding watercraft use and safety equipment

7. Limitations of Liability

Boating Specialty Store shall not be liable for:

  • Incorrect product use or failure to follow safety guidelines
  • Delays due to circumstances beyond our control (natural disasters, customs delays, etc.)
  • Consequential damages from product use
  • Minor variations in product appearance from website images

Our maximum liability is limited to the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by Alabama state laws. Any disputes shall be resolved in Montgomery County courts.

9. Policy Changes

We may update these Terms periodically. Continued use after changes constitutes acceptance. We’ll notify users of significant changes via email or website notice.

10. Contact Information

For questions about these Terms:

Boating Specialty Store
3100 Don Juan Court
Montgomery, US 36110
Email: [email protected]